According to a new study, customers using multiple ITSM systems are less likely to trust the IT service management consultants and implementers with whom they have made transactions.
Almost two-thirds (64%) of IT chiefs using multiple systems have changed or stopped working because the ITSM implementation company did not meet their needs. Found by specialist ITSM consultancy Xcession.
Also, 43% of IT bosses using one ITSM system say consultants are always meeting expectations, but the number of IT bosses running multiple systems has dropped to 29%. I’m out. The survey results are important because the survey revealed that 80% of respondents are currently using multiple ITSM systems, and more than half (51%) are operating on 2-5 units. Has a meaning.
“The more systems our customers have, the more likely they are to be attracted to implementers,” said Neil Peerman, Chief Operating Officer of Xcession. “This is because our close relationship with a particular software vendor significantly limits the cross-platform expertise of many implementers, limits customer choice, and impairs delivery. According to our research. And we need to be more transparent about the relationships from the implementers and have a deeper understanding of vendor-independent expertise between our customers. “
According to a survey, 57% of IT decision makers using multiple systems have more licenses than necessary for implementers selling them, compared to 16% operating only one ITSM system. I suspect it is for sale.
The survey was conducted among 250 CTOs, CIOs, and senior IT decision makers in the UK and Ireland in the public and private sectors to investigate attitudes towards the ITSM implementer market. To know more about research Download the full report here
Trust in ITSM implementers plummets among customers with multiple systems-
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