It took more than two minutes to respond to more than 37,000 emergency calls in April 2022 – 24 times more than the 1,500 that took so long in April 2021, according to a staff leak.
April figures were slightly lower than in March, Independent Understands when it took more than two minutes to answer 44,000 calls.
The deterioration of 999 calls answered within a 60-second target comes after ambulance services came under heavy pressure in the UK.
Response time is driven by ambulances parked outside A&E because ambulance departments are unable to receive patients.
In March, more than 4,000 cases were reported when patients were seriously injured as a result of delays in ambulances of more than 60 minutes.
The data also showed 21,639 transmission delays lasting more than 120 minutes. These data are not published by NHS England.
In a statement sent by the West Midlands Ambulance Service (WMAS) on Thursday, staff were told that new data from BT showed that 37,107 ambulance calls to England took more than two minutes in April. NHS England data show that a total of 806,000 calls were answered in April.
Of the calls that were answered late, the West Midland ambulance made only eight, although some trusts made more than 6,000 calls.
In the message, Jeremy Brown, director of ambulance and ambulance, said: “We all know how important it is to answer the phone very quickly, especially in the event of a cardiac arrest where every second counts. So let us have more than two minutes of calls to prove that everyone is hardworking. ”
Following a meeting between health leaders and lawmakers in West Midlands and Minister Edward Argar, an emergency meeting is being held to address the worsening of ambulance delivery delays in Shropshire.
According to the WMAS report, more than 5,000 ambulance hours were lost outside A&E departments in Schresbury and Telford, with hundreds in April 2021 alone.
Martin Flaherty, Managing Director of AACE, said: “It is no secret that the UK Ambulance Service and its staff are under intense pressure, which is further evidence of the need for more funding for ambulance services as soon as possible. Protect and care for our staff, avoid depletion of our workforce and, above all, eliminate delays in the transfer of hospitals.
“AACE believes that while reasons such as overall demand and increased patient intensity are certainly contributing factors, the most important problem causing this pressure remains delays in hospital transfers. They have grown exponentially and the number of hours lost for ambulance services is now unprecedented. For example, in some regions in March, ambulance trusts lost a third of their ambulance hours, which they could have done due to delays in hospital transfers.
The delay in answering 999 calls has increased 24-fold
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