Tech

Philippines Globe Group Selects OSI MYCOM Experience Assurance capability to support its digital transformation strategy –

LONDON, UK – June 10, 2022 – MYCOM OSI, a leading independent provider of Assurance, Automation and Analysis solutions for some of the world’s largest Communications Service Providers (CSPs), has been selected by Globe Telecom, the Philippines’ best mobile network operator and digital solutions platform. introducing digital solutions. Experience Assurance Ability.

Experience Assurance covers Service Quality Management, and Impact Analyzer Solutions and Automated Service Quality, enabling service monitoring to proactively identify service quality and customer impact analysis, in real time. The system also correlates network issues with customer experience. Globe Telecom is one of the largest CSPs in the Philippines and provides mobile, fixed, broadband, data, internet and managed services to its more than 92 million customers. It is a subsidiary of Ayala Corporation and SingTel, both recognized industry leaders in the region.

MYCOM OSI Experience Assurance offering operated on Amazon Web Services (AWS) infrastructure offers root IT and network convergence analytics to automate fault handling processes.

Globe is deploying the MYCOM OSI proactive service assurance solution across its mobile, broadband and enterprise networks end-to-end. This results in an improvement in the overall customer experience, as it quickly detects problems and reduces the time and effort to resolve them, often even before a customer is disturbed. This process automation has also allowed Globe to be more efficient, allowing technical staff to focus on proactive operations.

“MYCOM OSI’s Experience Assurance offering fits perfectly with our vision of differentiating Globe from our competition through a better customer experience and delivers key capabilities in our digital transformation efforts,” said Joel Agustin, Globe SVP and Head of Network Planning and Engineering, Network Technical Group.

“The solution provides us with proactive quality of service and customer impact, as well as accurate root cause analysis, in line with our zero touch assurance program.”

Mounir Ladki, President and CTO at MYCOM OSI, mentioned how the company’s Service Assurance support sharpens Globe’s edge on competition. “As a leader offering differentiated services to its customers, Globe’s decision to select our solutions, as service performance and reliability become more meaningful, proves that our Assurance & Analytics (EAA) Experience suite is leading the market, together with the agility, flexibility and reliability of our series. The SaaS offering, is an essential part of telco’s digital transformation, ”said Ladki.

Meanwhile Jithu Raghavendran, VP, Telco Transformation & Automation / AI Solutions at MYCOM OSI, mentioned the benefits of their solutions to support Globe digital expansion.

“Our Service Impact and Quality Analyzer Solution has enabled Globe operations team to proactively monitor service quality and contact root cause analysis with automated troubleshooting ticketing to reduce MTTx,” he said.

“This involved consolidating a number of silo inventory and topology sources across multiple network areas, to enable topology-based authentication for mobile, broadband and enterprise services.”

To arrange a discussion with MYCOM OSI and to find out more about their Service Assurance offerings, click here: https://mycom-osi.com/contact/ or contact staff at info@mycom-osi.com.

For more information about Globe, visit https://www.globe.com.ph/.

Philippines Globe Group Selects OSI MYCOM Experience Assurance capability to support its digital transformation strategy –

Source link Philippines Globe Group Selects OSI MYCOM Experience Assurance capability to support its digital transformation strategy –

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