Otter.ai argues that remote meetings can be more productive than in person

Otter.ai has been updated for iOS, introducing new tools that move from being a transcription solution to becoming a work productivity hub. Sam Liang, co – founder and CEO of Otter.ai, told me a bit about the company ‘s plans.

Otter wants to make sense of remote work

We know the pandemic faster adoption of remote and hybrid work practices. While this was a visible direction before COVID-19, the need to maintain distance led most leaders to refuse to support Work from Home (WFH), at least for some time.

It is true, of course, to say that some of these hard-won liberties have been eroded in some workplaces recently, but remote and hybrid work has been seen wider acceptance than ever. Even Apple seems to have accepted that team, albeit reluctantly no need to be in the office every day of the week.

Recently Topia Study Demands 94% of employees think they should be able to work from anywhere, as long as they do their job. With 34% of workers willing to retire this year if they do not get the flexibility they need, it is only a matter of time before. employers genuinely embrace these new workflows. It turns out that most businesses were run by peopleand they need to hear.

Perhaps inevitable, remote work inspired a massive shift towards virtual and hybrid meetings. The otter claims that over 500 million people attend such meetings daily. The number of meeting minutes transcribed by the company year on year has increased by 400% – from 3 billion minutes to 12 billion in the last 12 months.

Even reflecting a cultural shift in the way we work, which makes some business leaders uncomfortable, also enables smart companies to reap real benefits. willing to tackle the trend.

Where are we going

Liang explains:

“Before the pandemic, the traditional norms of how meetings were held and how businesses run skills did not always apply to everyone and did not encourage co – operation,” he said.

“We lived in a world of cascades where the meetings were mostly where people could hear and process information, not worry about distractions, and enjoyed talking. Not only was this type of communication exclusive and there was a lack of accessibility for many professionals, it prevented a lot of valuable productivity and collaborations. ”

Remote work has changed this dynamic. He created a a slightly fairer environment in which introverts got a better chance of being heard. And there are additional benefits to tools like Otter, such as accessibility. Hearing impaired employees can participate in a meeting and use the Otter’s real-time transcription to follow the conversation in real time.

“In this new hybrid world of work, more and more companies are enabling new modalities, meetings, use cases – essentially pushing new tools into the world that enable businesses to leverage all their talents more and encourage collaboration, ”The Otter CEO told me.

The influence? Many improvements i work / life balance which gives employees the flexibility they need to do their work in and out of the office, asynchronously, when and where they need to be – and add increased productivity to that cake.

That’s the context, so what’s new in Otter.ai?

Otter.ai new tools

The new Otter.ai introduces a set of useful tools to help increase communication through the use of technology – and delivers tools that can optimize those meetings for you.

The IS Home Feed & Calendar a feature, for example, serves as a central repository of information about your meetings, making it easy to access conversations, conversation highlights, and any tagged activity items.

If you link to your calendar, you will also see any upcoming scheduled meetings and you can invite Otter Assistant to join, capture and share meeting notes. You can also ask the assistant to attend and take a meeting on your behalf if you are unable to do so.

GEMS Meeting it is another useful tool. These can be generated directly from your meeting by highlighting pieces in the notes. You can use them during the meeting to quickly announce action items or decisions, and then assign, comment or ask questions of those items.

[Also read: In the new workplace, all we want is a chance to Flow and grow]

Why is this important

I think people can remember when personal meetings were something like icebergs in the huge workplace looming into your schedule. You would know that no matter how busy you happened to be, for the entire duration of that meeting nothing would be done. You would sit in a meeting room with your teams listening to the most prominent voices (and the rarest and most often overlooked quiet voices) and if you were lucky, someone might remember to take notes.

Poorly managed meetings are a huge waste of time. The etiquette of such meetings had to change with the advent of the pandemic. Not only did workers quickly feel the importance of taking notes to minimize the chances of meetings being effective, but collaboration software providers soon saw the need to integrate with other solutions to make meeting time productive. . Zoom Marketplace (where Otter is also available) how that company recognized this.

Liang said Otter’s main mission is to communicate productively. At the root of the solution is AI, he explained: “One way to do this is to turn voice conversations into actionable automated insights,” he said.

To get some understanding of the approach being taken by Liang company, he said Automatic Outlines, another new tool currently in beta with business users. Creating a meeting summary automatically is a simple but extremely useful solution, “so that you and your colleagues can easily access a summary of what was discussed.”

The final score?

No one needs to leave a meeting without notes again – and you don’t have to worth having a meeting to get an insight into what happened.

It is my view that the steady confluence of these technologies means that remote meetings will soon be more effective than personal interactions, as technology has evolved to increase meetingable communication with tools to support the realization of the mind.

How much does it cost

Not all new features are available to all users. Otter offers four pricing sets, the basic free service, Pro ($ 8.33 per month), Business ($ 20 per month) and Enterprise suite, which are negotiated with large clients. Of the new features, Basic users can access Meeting Gems.

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Copyright © 2022 IDG Communications, Inc.



Otter.ai argues that remote meetings can be more productive than in person

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