Health

NHS 111: Warning of delays as cyber attack causes major outage of IT systems

People seeking medical care NHS 111 The telephone line was alerted to the interruption a cyber attack caused a “major” computer system outage that may not be resolved until next week.

The “security issue” was first identified earlier on Thursday and affects an IT system called Adastra, which is used to manage patient care – including dispatching ambulances, booking endless appointments and urgent appointments.

The system is used by 85 per cent of NHS 111 providers and several non-emergency services, and the outage was described Welsh Ambulance Service As ‘main’, ‘far-reaching’ and affecting all four nations of Great Britain.

no one NHS England Nor would Advance, which operates the Adastra system, initially confirm reports that a cyberattack was to blame.

But on Friday, Advance chief operating officer Simon Short confirmed the incident was linked to a cyber attack, saying the company had taken measures to contain the attack, adding that “no further issues have been identified”.

“Early intervention by our incident response team contained this problem to a small number of servers representing 2 percent of our health and care infrastructure,” said Mr. Short. The protection of services and data is central to the actions we have and take.

“We are continuing to work with the NHS and health and care authorities, as well as our technology and security partners, focused on restoring all systems over the weekend and early next week.” In the meantime, affected NHS services will continue to operate [using contingency].”

Doctors in London have warned they could see a flurry of patients referred by NHS 111 due to a “significant technical problem” and “system outage”.

pulse The magazine was told the issue left NHS 111 unable to book patients into GP appointment slots.

A spokesman for NHS England said NHS 111 services were still available and that there was “minimal disruption at this time”, adding that “tried and tested emergency plans are in place for local areas using this service”.

The Ambulance Service in Wales said its partners across the country had “developed and put plans in place to ensure services can continue to operate”, but warned the weekend would be a busier time than usual for NHS 111 Wales.

While the ability to respond to calls is “maximised” by the emergency services and local health boards, “it may take longer to respond to calls and we thank the public for their patience,” the service said.

A Scottish Government spokesman said it was aware of the disruption to the system of one of NHS Scotland’s IT suppliers and there were “continuation plans”.

Holyrood is “working with all health boards on a four-county basis along with the National Cyber ​​Security Center and the provider to fully understand the potential impact,” they said.

The Department of Health in Northern Ireland said it was working to minimize disruption.

“As a precaution, to avoid risking other critical systems and services, access to the company’s services from the HSC (Health and Social Care System) has been shut down while the incident is contained,” the spokesman said. “Business contingency measures have been initiated for affected HSC organizations and territories.

The news follows a major IT crash at Guy’s and St Thomas’ Hospital Foundation Trust in London, which left clinicians without access to patient records and forced the trust to cancel patient appointments for days.

This outage was caused by the heat on July 19. In an apology to patients last week, the trust said: “Unfortunately we have had to postpone a number of procedures and appointments which we never want to do.

“Once our management systems are back in place, we will be in a position to assess the full impact of the situation and connect with patients and begin to transform their care as quickly as possible.” We know that this will be a difficult task and will require both time and dedication. “

An NHS spokesperson said: “NHS 111 services are still available for patients who are unwell, but as always if it is an emergency please call 999.

“There is currently minimal disruption and the NHS will continue to monitor the situation as it works with Advanced to resolve their software system as quickly as possible – with tried and tested plans in place for local areas using the service.

Additional reporting by PA

NHS 111: Warning of delays as cyber attack causes major outage of IT systems

Source link NHS 111: Warning of delays as cyber attack causes major outage of IT systems

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