As more airports integrate self-service solutions into eateries and retail, new data show that more passengers regularly use this technology for digital ordering and payment of goods at airport concessions.
The numbers for Servy, an enterprise self-service platform for hospitality, suggest that travelers’ buying habits are changing. Customers are more likely to use contactless payment technology at airport restaurants and eateries for convenience and hygiene reasons.
Due to growing safety and hygiene concerns among travelers in the midst of COVID-19, many passengers are now seeing airports reduce touchpoints, maintain social distance and provide an overall experience. We look forward to providing non-contact self-service options that will help you improve.
Over the last 12 months, Servy has seen a growing demand for self-service solutions. [email protected] Contactless payment technology and self-service kiosks – especially at busy travel hubs in the United States. Grab Airport Marketplace solutions that help connect restaurants, retailers and service providers are currently active at more than 70 major airports, including Los Angeles International Airport, Dallas Fort Worth International Airport and Hartsfield-Jackson Atlanta International Airport.
Data from Los Angeles International Airport (LAX) Grab show that food and beverage passengers have digital order volumes since the launch of LAX Order Now, an airport-wide mobile ordering platform developed between LAWA, URW and Servy. Has increased by 160%. October 2020. Customers are increasingly using the service of pre-ordering meals at their convenience, and less interaction with staff and other passengers at the airport.
At Dallas / Fort Worth International Airport (DFW), an already successful program is increasing the number of passengers using the contactless options offered by Servy. This includes touch-free ordering with table technology, self-service kiosks, and web ordering on the DFW market site dfwordernow. com. DFW’s passenger numbers were 60% year-on-year, with up to 40% of concessionaires closed as a result of COVID, but the DFW market program remains at digital sales levels the previous year, demonstrating improved adoption rates. is. Of the platform.
To further meet the changing needs of travelers, Servy plans to introduce touchless technology to more airports this year. This includes launches across the United States and the first Grube Airport Marketplace program in Canada.
Jeff Livney, Chief Experience Officer at Servy, said: Travelers are increasingly using this technology to gain greater control over their meal orders, helping to reduce the number of touchpoints as they travel around the airport and maintain a safe social distance. .. “
More airports are investing in self-service technology to meet the growing demand from digitally savvy travelers-
Source link More airports are investing in self-service technology to meet the growing demand from digitally savvy travelers-