The average worker is operating at 60% capacity due to technology limit in the workplace
Lakeside Softwareleader in digital experience management (DEM), today unveiled its 2022 Digital Workplace Productivity Report (the “Report”), revealing that organizations are struggling to support remote and hybrid employees.
The Report reveals:
- Employee frustration: the technology they interact with every day and the complete IT infrastructure that supports their workplace.
- Lower output: on average, employees claim that they achieve only 60% of their potential work output due to the sub-optimal quality of their overall digital experience.
- Productivity losses: output is also hampered by regular IT interruptions, and employees lose 54 minutes of work time each week due to technical issues.
- Modern technology: the role that new technologies, such as employee digital experience (DEX) platforms can play in supporting high – performing, productive teams.
Tackling this productivity gap is a huge challenge for businesses as a whole, from IT to HR departments, as Lakeside’s research shows that 40% of technology issues in the workplace, such as network connectivity, application performance, and system errors, going unreported to IT teams.
“The Digital Workplace Productivity Report identified a critical flaw in most organizations,” said David Keil, CEO at Lakeside Software. “Not only are many employees feeling hampered by their technology in the workplace, but IT staff are also frustrated by the lack of visibility into how and when issues occur.
“The loss of almost one hour per week per employee per IT downtime is a major productivity issue for enterprise organizations,” said Keil. “By taking steps to proactively prevent problems across their IT infrastructure, business leaders can minimize downtime and achieve millions of dollars in regenerative revenue each year.”
As organizations continue to compete for talent, it is vital that businesses have the right tools and capabilities to support a workforce of any kind. Platforms that support the digital employee experience (DEX) can drive positive change by analyzing how employees interact with the organization’s computing devices, local and cloud applications, networks and virtual infrastructures (VDIs) ).
Strong DEX is also critical to retaining employees and acquiring talent. 36 per cent of employees report that they thought of leaving an employer because of bad digital experiences – and 14% of those admitted that they actually did. This is a significant challenge in a competitive environment where almost half of the world’s employees are considering changing jobs.
“With the four-day work week making headlines around the globe, organizations are still struggling with how to manage and adapt to decentralized work environments, not to mention a reduced work week,” said David Wilkins, Chief Marketing Officer, Lakeside Software . “Our research shows how important flexibility and the digital experience are to employee satisfaction. While many business leaders see workforce engagement as a key driver of output, employees have a different view: the need for technology, IT support, workplace flexibility, and training that enables better productivity and leads to a happier workforce . ”
To learn more about workplace productivity, as well as commentary and analysis of the survey results, they can be found in the report and supporting material:
– Download the Digital Workplace Productivity Report 2022 here.
– Sign up for our upcoming webinar “Digital Employee Experience: The Secret to Digital Productive Forces” here.
Lakeside Software commissioned ESI ThoughtLab to conduct market research from February to March 2022. The study gathered perspectives from a total of 600 respondents: 200 employees, 200 C-level executives, and 200 IT executives and staff
Analyzes were conducted across industries (including financial services, technology, life sciences, and professional services), geographic markets, company sizes, and other parameters to ensure a comprehensive market insight into the digital employee experience.
About Lakeside Software
Lakeside Software is a leader in cloud-based digital experience management. Lakeside’s Digital Experience Cloud, powered by SysTrack, collects and analyzes data on everything that can impact end-user experience and business productivity and provides the unmatched visibility that IT teams need for digital workplaces designing and supporting rapidly changing. Customers use Lakeside technology for end-user experience management, digital workplace planning, IT asset optimization, remote work management, and proactive service desk operations. For more information, visit www.lakesidesoftware.com.
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