Hi Microsoft! Is anyone there listening?

Microsoft, we need to talk. Lately, you’ve been doing things with your desktop software that make me question whether your customers are really listening.

I always see you by code and provide items that make no sense. First of all, let’s agree that Windows users run because they have some application or key feature they need. (Otherwise they may have moved to another platform by this time.) This recently tweet He told me: “The value of Windows for consumers and businesses today is not the same. It’s been running 30+ years of apps, many of which should have retired long ago. If you started it, you would have to leave it – and for the most part the platform was worth it. ”

Eye candy doesn’t really help; in fact, it can upset a happy Windows customer. But I’ve been seeing a lot of eye candy lately.

For example, Windows 10 and 11 recently rolled out a new feature called Search Highlights. It is cited as an enhancement to the Windows search experience by providing users with important and meaningful events, files, and resources. Search Highlights works a little differently for regular and enterprise users. For the first, it will display meaningful information such as holidays, anniversaries, and other educational moments based on the user ‘s region. Enterprise users, on the other hand, will see relevant files, contacts, and other organizational information.

It is important to understand that the idea of ​​“regular versus enterprise users” does not make much sense in today’s world of work. Offer the user different views and actions depending on the Windows machine in which they are located. reuse is confusing. Stop thinking that a “normal user” should be treated differently from an “enterprise” user. We both want a work – ready operating system. Make sure my boots are pc where I want it and are functional. When you dribble out features this way, you end up leaving people thinking they are infected with a virus and wondering what to do. Those of us who manage a Windows machine need to answer questions about these “enhancements” over and over again. (Your record, if you want to get rid of Search Highlights, the instructions are here.)

My point is that these upgrades are often not what people want. They do not want search “highlights”, they just want to search for simple work.

Another work in progress is the current Windows 11 experience with mixed results. As noted by Rafael Rivera, Windows 11 25120 is testing a new desktop search box on the desktop, where the results are always displayed in Microsoft Edge – regardless of the default browser configured. (For Windows 11 Insiders, if you want to see this feature, you need to download a tool that allows you to enable optional testing. As Rivera points out, you download the ViVe tool, open the Command Prompt hint and navigate to the folder where the ViveTool is extracted. Enter the following command in the command prompt: vivetool addconfig 37969115 2 and enable the search box.)

Yes, Microsoft, you have informed us that these “trial code balloons” may not complete in final feature releases. But it’s interesting to see what you’re spending your time on.

Maybe you should look at some feedback on items that users want: a better weather widget, for example. Seriously. Go into the feedback application in Windows 10 and you will see a bug that has been voted over 1,400 times. The issue here is that the off-hours part of the Weather app no ​​longer displays, at least for some users.

Now I can do the hours shown in mo Weather app, but it is clear that others see a problem. That’s the problem of the “dribble changes” you’ve been running. Something will change suddenly and it is not clear whether the issue is a bug, a temporary problem, or something intentional. Often, when a change is announced, it may be weeks before anyone sees it on their computer. And by then, many users will probably have forgotten about it. Or they think their computer is hacked or a virus. When Search Highlights came along, some users thought something was wrong with their computer. And with the Weather widget, is it a bug or a feature? We do not know.

Even for business users and IT helpdesk administrators, this pattern can lead to confusion. When someone calls the help desk with a problem, the administrator may not be aware of the change in their workstation. So they have to go back to the workstation to understand what’s going on. This is less than ideal.

And now you’re taking the “dribble” approach in Office, pushing everyone who has chosen the Semi-Annual Entrepreneurship channel on the Monthly channel – changes and meaning changes will come up more often. (This often happens in my office; one day I see some behavior in an Office and then the next day it changes. Then I have to dig into the Office number to find out what happened and why.)

Microsoft, you may need to drill out changes this way so you can measure usage and resources. But for those of us who use computers, it is often confusing and confusing and makes us wonder why something is suddenly different. You can fix this by being clearer when making changes to our systems.


Copyright © 2022 IDG Communications, Inc.

Hi Microsoft! Is anyone there listening?

Source link Hi Microsoft! Is anyone there listening?

Exit mobile version