Don’t let the suffering of a plane or train get into your pocket: pay by credit card – and check the fine print
Travelers face a summer of chaos with canceled flights, long queues at airports and railway strikes causing suffering to millions.
Unfortunately, avoiding chaos will not be easy.
But you can still claim compensation if your travel or vacation plans are disrupted.
Chaos: But you can claim canceled flights that will ruin your travel and vacation plans
Airlines often claim that many aircraft cancellations and delays are due to “emergencies” – such as emergency weather or unrelated industrial activities. This allows them to evade compensation.
But staff shortages, airline strikes, overbooking, problems with scheduled maintenance, and delays caused by previous flights affected by the weather are not “emergencies.” In such situations you may request from the airline if your flight is canceled or delayed for three hours or more after the scheduled time of arrival.
You can qualify for £ 220 for a short flight, £ 350 if you travel between 1,500 and 3,500 kilometers, and £ 520 if your planned trip is more than 3,500 kilometers.
If the flight is delayed for more than five hours, you also have the right not to take it, but instead demand a full refund. However, those who have already taken an alternative flight should be aware that they have waived the right to qualify.
If your claim is rejected by the airline, you can contact the Civil Aviation Authority and ask its advice and complaints from passengers to have them take the batons on your behalf. Authorities also provide details on the rules of claims at caa.co.uk/passengers. If that can’t help, you can also turn to the AviationADR dispute resolution scheme. Unfortunately, travelers who missed a flight due to long queues for check-in or security have no reason to complain. So catch up at the airport.
Nationwide railway strikes are set to begin in nine days and continue on June 23 and 25. The National Railways says passengers who have purchased tickets in advance during these strike days “may be eligible for a refund.”
But the claim process differs in different railway companies. If an alternative service is provided, such as bus replacement, any claim will only be considered if it is delayed or canceled.
You should still contact the railway company to find out if you can switch the trip to another day at no extra cost.
Most train suppliers have signed up for a “delay in repayment” compensation scheme. This entitles passengers to compensation of 25 per cent of the cost of one trip in the event of a delay of 15 to 29 minutes.
Persons delayed for 30 to 59 minutes may claim half the cost of one trip, and those who are delayed for one to two hours are entitled to the full cost of one trip.
You have to stay more than two hours to get a full refund of the return trip.
Only a third of all eligible passengers apply, as it is often required to obtain a form at the local ticket office, complete it and then send it along with support tickets.
Some rail companies, such as Greater Anglia, now have smartphone apps that passengers can use to make claims while on a delayed train.
Pay by credit card – and check in small print
Take out comprehensive travel insurance. Check the policy in fine print to make sure it covers the cost of any trip failures. For example, not only the cost of replacing flights, but also other costs of transportation and accommodation.
Make sure the coverage includes “airline failure insurance”. You may have to pay extra for it – but it’s well spent money.
Pay for the trip by credit card. This means that you can claim under Section 75 of the Consumer Lending Act 1974 if an airline or holiday company finds itself in a bank – or a trip paid for using this card is unexpectedly canceled.
Know your rights. Don’t let airlines fool you with excuses for “emergencies”. The Civil Aviation Authority has complete information on when and how to apply.
If your airline rejects the claim, you can contact AviationADR.
To travel by train, claim compensation for any delays and cancellations through the train operator you used. They are usually signed in accordance with the rules of travel “deferral of repayment”.
Don’t let the suffering of a plane or train get into your pocket
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