Tech

Does your team need a unified cloud-based communication and collaboration tool?

The debate is over – and the cloud has won. Most businesses have left their quaint PBX phone systems behind and moved to a unified communications system (UC) that exists entirely in the cloud, because they do not want to be connected to a specific location to communicate . For today’s distributed and hybrid workforce, cloud – based business communication and collaboration tools make sense.

If your team is sticking to the phones on their desktops or your IT team is reluctant to support another cloud solution, it’s time to let go of it, especially if your company is embracing a hybrid work model. Not only is that phone likely to collect dust, but UC is the technical glue that holds people together when personal collaboration is a challenge. Failure to deploy will probably delay the entire business.

Hybrid work is the way forward

Distributed work is not new, of course, but a full workforce hybrid creates unique technical challenges for IT. With some workers coming into the office – sometimes at least – and still others completely isolated, teams are increasingly relying on a range of communication tools to replace personal connections.

According to recently Economic Impact study commissioned by Google Workspace, more than 75% of respondents believe that hybrid or flexible working will be standard within their organizations over the next three years. 2020 IBM study It was also found that 75% of employees want to continue working remotely, at least sometimes, and 54% want work from home to be their main way of working. Apart from service firms and those who need a physical presence, a hybrid is here to stay. It’s good for workers. And since it puts fewer cars on the road, it’s good for the planet.

As hybrid work emerges, IT departments are under enormous pressure to adopt technologies that will help employees work and collaborate in this new environment. Legacy communication systems and monolithic software solutions are designed for a workforce that gathers in one place. Since this is no longer the case, your teams have no choice but to release them and adopt tools that work from anywhere – as do the people who use them.

This means implementing tools that enable effective internal and external communication to make it easy for workers and distribution teams to collaborate from one location. This is where unified cloud-based communication solutions shine. By combining voicemail, text messaging, video conferencing, and more, cloud-based UC, or unified communications as a service (UCaaS), it improves employee productivity and efficiency. Capabilities such as video conferencing, team workspaces, virtual whiteboards, and document and screen sharing allow teams to operate efficiently from any location or time zone.

Copyright © 2022 IDG Communications, Inc.

Does your team need a unified cloud-based communication and collaboration tool?

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