Content Guru, a leading cloud communications provider, has announced that it is one of the first Contact Center-as-a-Service (CCaaS) providers to be certified by the Microsoft Teams Connected Contact Center Certification Program.
Microsoft programs provide our customers with the assurance that certified provider solutions have been tested and validated to provide the quality, compatibility, and reliability expected of Microsoft solutions. The program connects CCaaS provider solutions to Microsoft Teams’ communications and collaboration infrastructure for enhanced routing, configuration, and system insights.
Content Guru’s award-winning storm® CCaaS solution integrates seamlessly with Teams, allowing your organization’s “front office” contact center users to turn callers into Teams “back office” target areas experts through a storm. Allows seamless transfer. Live availability status gives front office employees complete visibility into back office colleagues and enables real-time presence synchronization between both systems. This process works equally well in the opposite direction to achieve a seamless and unified environment. Storm users can also dial external numbers through the team as needed.
Storm team integration enables complete call and screen recording through team applications, ensuring that potential loopholes in your organization’s compliance and quality control framework are eliminated. Powerful management information reports, on the other hand, are available across real estate that combines storms and teams, thanks to advanced analytical tools.
Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented: Content Guru’s approval marks the latest milestone in a long-standing collaborative journey between the two organizations. The comprehensive integration of Storm Solutions and Microsoft Teams can ensure that you meet the strict quality control standards required for this program. That is, our connectors are fully supported by Microsoft. We look forward to rolling out our enhanced Storm Team integration to a more global customer base over the next few months and further expanding our integration portfolio as Microsoft releases additional APIs. “
About content guru
One of the world’s largest suppliers of cloud contact center infrastructure, Content Guru’s award-winning customer engagement and experience solutions are used by hundreds of leading companies and government organizations around the world.
Content Guru’s cloud-native omni-channel CCaaS solution, storm®, offers virtually unlimited scalability, unmatched integration capabilities, and industry-leading AI. Content Guru enables contact centers and customer engagement hubs to seamlessly meet the needs of all users. Storm is a mission-critical application in Europe, the United States and the Asia Pacific region, ranging from finance and healthcare to government and utilities. Customers who rely on storms include Sodexo, Chubb, Serco and NHSEngland.
For more information, please visit https://www.contentguru.com/ or follow us on Twitter: @CGCHIRP
Content Guru is accredited by the Microsoft Teams Connected Contact Center program-
Source link Content Guru is accredited by the Microsoft Teams Connected Contact Center program-