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Broadband Social Charges: Can I Qualify for Cheaper Connections?

Millions of economically vulnerable households can get cheaper broadband transactions and save hundreds of pounds by choosing social rates.

  • Millions of people are unaware that even broadband social charges exist, data show
  • These deals offer low-income family deals on their internet
  • Find out who is offering the plan and how many people can save


Two-thirds of low-income households are unaware of the existence of social charges for broadband, a new study reveals.

Social Tariff is a means-tested offer for broadband customers who receive government benefits such as Universal Credit, Pension Credit, Employment and Support Allowances, Job Seeker Allowances, and Income Support.

According to a uSwitch survey, it is estimated that about 16 million people will be subject to tariffs, but only 15% will be applied.

This means that 10 million economically vulnerable households haven’t signed up for potential social charges, but could save hundreds of dollars a year in broadband charges. ..

Millions of people are unaware that low-income families have access to social rates for broadband.

The average monthly cost of broadband covered by social tariffs is £ 34.50. Therefore, applying for BT Home Essentials for £ 15 / month saves £ 19.50 / month, or £ 234 / year, for eligible customers.

With inflation reaching its highest level in 10 years, uSwitch advises eligible customers who may be struggling with invoices to see if broadband social rates are right for them. increase.

Ernest Doku, a broadband expert at uSwitch, said:

“It’s not surprising that hiring rates aren’t that high, as there are almost three-quarters of people who haven’t heard of social tariffs.

“Social rates are an important way for economically vulnerable households to get decent services at low cost, and they are working little by little to help providers such as BT, Virgin Media, Community Fiber and Hyperoptic. is.

“If you are claiming the interests of one or more governments in your household, you have the right to switch to these rates, which could reduce your broadband billing by an average of £ 234 per year.

“If social charges don’t suit you, or aren’t currently available at your location, consider what you need from broadband and mobile before signing a deal. Overpay for unwanted data and speed. Please do not. ”

Uswitch surveyed 2,000 adults in November 2021 and examined the results.

Low-income customers can save hundreds of pounds a year by switching to social rates.

Low-income customers can save hundreds of pounds a year by switching to social rates.

Which rates are available?

There are many social charges for broadband available to low-income earners.

This is also BT Home Essentials It costs only £ 15 a month and costs 36 Mbps. It also offers a faster version of 67Mbps for £ 20 per month.

Community fiber Is another product available for £ 10 per month, but at speeds of only 10Mbps. Also available only to London guests.

Hyper optic Gives consumers the opportunity to offer some of the fastest speeds of 50Mbps on Fair Fiber 50 transactions.

Instead, you can upgrade to 150Mbps for £ 25 / month.

Talk talk Is the only provider that offers broadband to customers who need it for free.

Broadband for job seekers is free and eligible consumers receive speeds up to 40Mbps.Click for more information on how it works here..

Customers seeking to participate in any of these rates will need to first verify their eligibility, some of which will vary depending on the benefits they are currently receiving.

Broadband social tariffs available
product Cost per month speed Eligibility
BT Home Essentials £ 15 About 36Mbps Universal Credit (all claimants), pension credit (guaranteed credit), employment and support allowance (qualification rules apply), job seeker’s allowance (qualification rules apply), income support
BT Home Essentials 2 £ 20 About 67Mbps Universal Credit (all claimants), pension credit (guaranteed credit), employment and support allowance (qualification rules apply), job seeker’s allowance (qualification rules apply), income support
Community fiber £ 10 10 Mbps Universal Credit, Housing Allowance, Income Support, Income Based Job Seeker’s Allowance (JSA), Income Related Employment and Support Allowance (ESA), Long-term Care Leave Support, Individual Independent Payment. Based in London.
Hyperoptic Fair Fiber 50 £ 15 50 Mbps Income subsidy. Pension credit. Income-related job seeker allowance (JSA). Housing allowance. Individual independent payments, attendance allowances, universal credit, support for long-term care leave, income-related employment and support allowances (ESA). Available in 57 British towns and cities.
Hyperoptic Fair Fiber 150 £ 25 150 Mbps Income subsidy. Pension credit. Income-related job seeker allowance (JSA). Housing allowance. Individual independent payments, attendance allowances, universal credit, support for long-term care leave, income-related employment and support allowances (ESA). Available in 57 British towns and cities.
KCOM full fiber flex £ 19.99 30 Mbps Care home residences introduced to us through income support, pension credits, job seeker allowances, housing allowances, personal independence payments, attendance allowances, universal credits, zero income, social welfare, care leave, employment and support allowances. Persons and lifeline customers (EAS) (income-related), individuals on the government’s coronavirus (COVID-19) shield patient list
Virgin Media Essential Broadband £ 15 15 Mbps Universal credit
Talk Talk Broadband for Job Seekers free Up to 40Mbps DWP identifies eligible customers
Source: Uswitch (Prices as of November 24, 2021 are correct)

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Broadband Social Charges: Can I Qualify for Cheaper Connections?

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