Apple admins get new remote support options

Apple admins in the enterprise and education markets are now able to take advantage of new remote access options, thanks to a new integration between them. Addy And Splashtop..

Splashtop in Addigy

This move means that Splashtop, which already has over 30 million users (including many Fortune 500 companies), is the exclusive default remote support solution included in Addigy. This should be a useful integration as technicians and administrators can use Addigy’s cloud-based solution to troubleshoot issues remotely.

Given that, it’s especially valuable Trends towards hybrid and remote work This means that more and more companies are trying to provide remote technical support to highly distributed teams, sometimes across time zones.

New practices Stay part of the new world of work When the pandemic is finally over, it’s a useful tool to have.

The market for Apple-managed products continues to grow. This is not particularly surprising.Given the choice, 59% of the company’s employees Please select a mac — And 79% of all enterprise activity on mobile devices Occurs on iOS..

according to Vanson Bourne Survey, 71% of high school students prefer to use a Mac over a PC. In addition, about 81% of individuals want to use a Mac at work.

What is it for?

Jason Dettbarn, CEO and Founder of Addigy, said in a statement: It is running in the best condition. “

[Also read: Apple is changing its MDM system in iOS/iPadOS 15]

These tools mean that Apple admins can:

  • Access managed computers remotely from within the Addigy console, even if there are no end users.
  • Print remotely, transfer files, and set up a chat session with a remote device.
  • Automatically logged remote access session.

Managed Macs are now available in the Addigy console, and you can start a remote session with a click. Addigy users can also buy Splashtop SOS To provide ad hoc remote support for computers and mobile devices that are not managed by Addigy.

In the real world, technicians can access remote Macs to control screens and use Splashtop to check and manage remote devices.

how to use

A user, Creative Techs, also contacted and its principal, Tim Pearson, explained how his company could use Addigy to manage hundreds of Macs.

“We always had to remotely control the device,” he said. “I used to use four different methods that I could run at the same time, so if something goes wrong, such as a VPN going down, I can switch from one tool to another, but Over the last few years, we’ve narrowed ourselves to using Splashtop and Addigy. “

Note that his solution is a cross-platform tool, Mark Lee, CEO and co-founder of Splashtop, wrote:: “This new hybrid workworld will almost certainly be a mix of Mac, Windows, iOS, and Android devices, so companies will appreciate how collaboration, communications, and remote access tools work on all these device types. need to do it.”

All enterprise-focused Apple management service providers are building to support new remote workplaces.Mosil Recently introduced screen view For admins, Jamf Recently updated the setup and reset offerings To facilitate the management and deployment of shared iOS devices in schools and businesses Unlock the solution This allows corporate employees to use Face ID to open their Macs on their iPhones.

on the other hand, Mac sales skyrocketThe Apple / Enterprise integrated market looks like an increasingly good space.

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Copyright © 2021 IDG Communications, Inc.

Apple admins get new remote support options

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