Amelia recognized as a leader in intelligent virtual agents and IT automation by global analyst firm Zinnov-

A new report on Hyper-Intelligent Automation highlights Amelia’s market leadership.

London, May 1st1, 2021Amelia,The largest independent leader in enterprise artificial intelligence (AI) today announced that it has been recognized as the latest leader in the Intelligent Virtual Agent (IVA) and IT Automation categories.Zinoff Hyper Intelligent Automation (HIA) Zone – H1 2021Evaluation.

The IVA evaluation was based on key parameters such as supported channels, deployments, intelligent features, and use case coverage. Zinoff Amelia scored the highest in each of these areas of evaluation compared to other vendors: “Robust features in intent recognition, context understanding, and natural language capabilities” and “Overall horizontal and industry-specific use cases.” “A powerful feature across” was praised. Amelia Banking, Insurance, Customer Care, HR Services, IT Services, Telecommunications, [and] health care. “

The IT automation category was evaluated for security and governance, integration, downstream automation, and use case coverage. once again, Zinoff Amelia scored the highest scores in each of these assessment areas, recognizing its “focus on platform and data governance” and extensive integration with access management companies such as CYBERARK and Microsoft Active Directory. .. Tools and applications such as SAP, Oracle, Salesforce. It is also for automation-specific integrations with Automation Anywhere, UiPath, and VMware.

Nishy Mittal, Principal and Global Head, Automation / AI, ZinoffSaid: Amelia has gained a position as a state-of-the-art leader with a focus on empowering customers and delivering state-of-the-art IVA capabilities through automation of IT service management and IT operations management. Zinoff Hyper-intelligent automation evaluation zone. Industry-leading conversational AI capabilities supported by advanced contextual understanding across multiple channels and the ability to seamlessly integrate with several major systems and third-party applications underpin our position in the leadership zone. “

Amelia CEO Chetan Dube said: Catalysis Moving from a traditional work model to a more digitally connected workplace. Digital employees are at the forefront of this change, working with human responders, supporting them, and empowering them as part of a hybrid workforce.The· Zinoff The Zone Report on Hyper-Intelligent Automation reaffirms Amelia’s position as a leading digital workforce provider addressing today’s real-world enterprise challenges. “

Complete findingsZinoff 2021 HIA Platform Zone Report AvailableHere..

Unlike chatbots and more limited virtual assistants that respond to keyword-driven instructions and follow static decision trees, the Amelia platform’s cognitive brain allows users to have natural, human-like conversations and perform tasks. Or you can resolve the query. Amelia can also use advanced NLP to handle complex conversations and digressions, track context changes, and perform complex tasks individually to resolve user requests. Her state-of-the-art emotion computing and sentiment analysis enables her to recognize and adapt her responses based on the context of the user’s mood and situation. These skills are constantly improving through her auto-learning capabilities.

About Amelia

Amelia is the world’s largest privately held AI software company and a leader in automated and conversational AI.We create a fulfilling human experience Breakthrough AI solutions enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI ™. In 2018, we introduced true end-to-end enterprise-wide automation with Amelia. Hyper Automation Platform, originally named 1Desk. In 2020, introduce the world’s first online marketplace for digital employees ( and introduce codeless Digital Employee Builder to remove technical barriers to implementing conversational AI. I did. Amelia’s client success story list, headquartered in New York City and with offices in 15 countries, speaks for itself. Our technology impacts more than 500 major global brands, including global leaders in banking, insurance, telecommunications and other industries.Find out how Amelia supports the future of


Established in 2002 Zinoff Is a global management consulting firm with offices on four continents. Zinoff Has successfully consulted with more than 250 Fortune 500 companies, leveraging technologies such as hyper-intelligent automation (HIA), AI / ML, cloud and IOT to accelerate digital transformation outcomes. For more information, please visit:

Amelia recognized as a leader in intelligent virtual agents and IT automation by global analyst firm Zinnov-

Source link Amelia recognized as a leader in intelligent virtual agents and IT automation by global analyst firm Zinnov-

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