When Paul Henderson traveled to Scarborough with his son, he endured a “nightmare from hell” alongside many other vacationers. He said the historic Grand Hotel is not suitable for its purpose and should be closed.He said Yorkshire live: “If we were in a refugee camp, we wouldn’t have had such a bad experience.”
The photo shows a long line of potential guests meandering around the lobby of the Grand Hotel in Scarborough. Some are sitting on the floor while they are waiting.
Henderson, who wanted a relaxing break with his 10-year-old son, said other guests had claimed staff and demanded a refund for the inconvenience.
Henderson and his son traveled Sunday morning from Darwen, Lancashire to visit a friend in the town of North Yorkshire.
When he arrived at 10:30 am, he said he needed 30 minutes of queuing before the parking ticket was given so that he could park on the hotel grounds.
After parking, he saw the mother and daughter “screaming” at the hotel staff and added to the trip “it wasn’t a good start.”
When I met a friend who was staying at the hotel for a few nights, he was told that “everyone was complaining” because of the serious delay.
Later, Mr. Henderson spent some time away from the hotel because he checked in too early, but when he returned, he encountered a huge line with people who had been waiting for hours.
He said: “I was paying for the hotel in advance. I had a 10 year old boy and there was no way to line up with him at 10 pm. I got in the car and 133 miles home .. what else can I do?
He states: “I’m surprised they (Britania Hotel) are still open. They sell all the rooms when they’re understaffed and just get over it, so just look at it.
“They don’t have a dramatic effect on customer service or tearing people.”
He will also urge local parliamentarians and councilors to address the issues facing the hotel, given that the experience can damage the town’s reputation.
We are asking Britannia Hotels for comment.
After waiting 12 hours to check in at the hotel, Dad returns home 130 miles | UK | News
SourceAfter waiting 12 hours to check in at the hotel, Dad returns home 130 miles | UK | News