New research from the university’s software provider, TechnologyOne, suggests that a number of problems underlie universities’ ability to attract and retain students, including technology problems.
The research found that nearly one in five students (18%) chose not to apply to a particular academic institution if it did not provide easily accessible information about the campus and accommodation options. The number increased to 21% for students who could not find easily accessible course information.
Over 70% of students said ease of application is important when choosing a university, with nearly 30% finding it very important. Half of the students surveyed said they would be more likely to apply to study at a university if they could access key information on their cell phones.
The research, titled ‘Creating a superior student experience in the new world of hybrid learning’, also found that one in five students said they could drop out of college if they weren’t matched with other students in accommodation during their first year. .
Peter Nikoletatos, TechnologyOne’s Director General of Higher Education and Adjunct Professor at La Trobe University, said, “As we approach the third year of the pandemic, it has become clear that the way we work, learn and access support has been irrevocably changed and universities are lagging behind.
“Better data and information on student needs and concerns can provide better experiences for those adapting to a new way of studying, while also helping to address retention problems for universities.”
As high levels of remote and hybrid learning become a reality, TechnologyOne’s research titled: “Creating a superior student experience in the new world of hybrid learning”
it also found that 76% of students want more pastoral engagement from their learning places.
73% of undergraduates want to receive more personalized assistance and resources related to their course, as well as more regular online check-ins with academic staff. While 71% of students want more regular in-person checks on their well-being.
Without as much pastoral care on campus and greater online anonymity, the report also found that one in ten students experienced online bullying and harassment during their academic study. As a result of this growing online harm, 69% of students said they would feel comfortable if their online learning was monitored to prevent bullying and harassment.
According to Peter Nikoletatos, students have spent most of their later years learning predominantly online, which means they have lost the ability to socialize through student clubs, societies and sports teams, which are known to reduce stress and anxiety.
He added: “Universities have developed well-refined on-campus pastoral systems for students over decades, but now this must be future-proof for the online world as well.
“This research shows that universities really need to think about how they can offer this remote support with technology, better tools and a full-service online approach if they want to continue to retain students.”
To read the full research report visit: https://technologyonecorp.co.uk/resources/reports/student-wellbeing
60% of students had a hard time applying to college, the survey suggests
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